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Remote Support

You might not know it, but almost every PC & Mac these days is equipped with Remote Desktop Support capabilities. It’s a clever trick, actually: Remote Desktop Support allows us to remotely access your computer so that we can diagnose and fix your PC, MAC & Laptop or network right here from our state of the art Technical Support centre… wherever you are! No need to unplug your PC and haul it down to us. There’s even no need to have us come out to you. We can do it all from here, and you can even watch the whole thing on your screen… think of it like a player-piano, only with a keyboard instead of keys.

Using Remote Desktop Support, we can help you with:

  • Software problems
  • Email Issues
  • Virus and spyware removal
  • Software, Device and Hardware Configuration Issues
  • Software Upgrades and installations
  • And much, much more!

Here’s how it works

Over the phone, we explain step-by-step on how to activate Remote Desktop Support so that we can gain access to your computer from our offices.

Once this is done, our technician can securely access your computer and conduct the same tests that would be conducted onsite. In fact, Remote Desktop Support allows us to control your computer as though we were actually there, which enables us to diagnose and cure computer problems.

You should know that it might actually be that your problem can’t be fixed with Remote Desktop Support – but if this is the case, our technician will let you know and discuss other options with you.

The whole process can be performed while you watch from the privacy of your home or office. Just sit back, sip your coffee and we’ll take care of the rest. It’s that easy!